Return Policy

Effective Date: August 20, 2024

At Direct Sleeping Pills, we want you to be completely satisfied with your purchase. If you are not satisfied with a product for any reason, we offer a straightforward return policy to ensure your shopping experience is positive. Please read the details below to understand our return procedures, eligibility criteria, and refund process.

1. Eligibility for Returns

1.1 Time Frame: You may return most items purchased from Direct Sleeping Pills within 30 days of the delivery date for a full refund or exchange.

1.2 Condition of Products: To be eligible for a return, products must be:

• In their original, unopened packaging.
• Unused and in the same condition as when you received them.
• Accompanied by the original receipt or proof of purchase.

1.3 Non-Returnable Items: Certain items are not eligible for return, including:

• Prescription medications.
• Perishable items, such as probiotics or temperature-sensitive products.
• Personal care items, such as skincare or hygiene products, that have been opened.
• Clearance or final sale items.

2. Return Process

2.1 Initiating a Return: To initiate a return, please contact our customer service team at [email protected] or call 1-800-666-7777. Provide your order number, the product(s) you wish to return, and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions.

2.2 Packaging Your Return: Securely pack the items you wish to return, including the original packaging, manuals, and any accessories. Write the RMA number clearly on the outside of the package.

2.3 Shipping Your Return: You are responsible for the cost of shipping the return back to Direct Sleeping Pills unless the return is due to an error on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping method to ensure your return arrives safely.

Return Address:

Direct Sleeping Pills

Attn: Returns Department

123 Health St

Wellness City, HC 12345

3. Refunds and Exchanges

3.1 Processing Refunds: Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

3.2 Exchanges: If you wish to exchange an item for a different product, please indicate this when you initiate the return. We will process the exchange once we receive the returned item. If the new item has a different price, you will either be credited or charged the difference.

3.3 Restocking Fees: Direct Sleeping Pills does not charge restocking fees for returned items, except in cases where the item is returned damaged or without the original packaging and accessories.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] or call 1-800-123-4567. We will arrange for a replacement or refund at no additional cost to you. Please retain the original packaging and the product until we provide further instructions.

5. Cancellations

5.1 Order Cancellations: If you wish to cancel an order, please contact us as soon as possible at [email protected] or 1-800-123-4567. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow the return process outlined above.

5.2 Subscription Cancellations: If you have subscribed to a recurring delivery service, you may cancel your subscription at any time through your account settings or by contacting customer service. Cancellations will take effect at the end of the current billing period.

6. International Returns

For international orders, the return process and policies are the same as for domestic orders. However, customers are responsible for all shipping costs, including duties and taxes, for returns from outside the United States.

7. Contact Us

If you have any questions or need assistance with a return, please contact our customer service team:

• Email: [email protected]
• Phone: 1-800-666-7777
• Address: Direct Sleeping Pills, Attn: Returns Department, 123 Health St, Wellness City, HC 12345

We are here to help you with any concerns you may have regarding your custom purchase.